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F.A.Q.s
Some of our most frequently asked....
I’m feeling very overwhelmed and anxious at the thought of having to wear a wig or topper for my hairloss. What can I expect when I come to see you?
Firstly, know that everyone feels some level of anxiety coming to see us. People say we allay that anxiety almost immediately, - we hope so.
Our consultation is often like a chat between friends - sharing information, often reserved for the very best of friends.
We discuss the reason for your hairloss - what you are currently experiencing and how you are feeling as a result. We discuss the best way forward for you in relation to the individual solution that is right for you and then we try on a variety of products.
In amongst the chat, we often have some tears and just as often we enjoy some laughter - most of the time our clients walk out relieved and positive that at last they know that there is a solution that is right for them.
Do I need to make an appointment & what is the fee for your consultation?
We provide an in depth, private consultation for you which generally takes around an hour. We talk about your hairloss, your journey and explore alternative hair systems that are appropriate for your needs.
You can book a consultation through the website or by phoning.
Our consultation is currently complimentary.
How much do wigs and toppers cost?
The investment you make will be dependant upon the best possible solution for your individual needs.
There are many variables such as your preference for human hair or synthetic, management and maintenance ability of each type of fibre, the size and type of base in the piece and sometimes length and density of hair are factors.
Synthetic wigs and toppers typically average $700 and for human hair, the average cost of toppers is $2,500 and for wigs, $4,000.
For bonded systems we use human hair and prices depend on what is needed.
Will I need a Wig or a Topper?
During our consultation we will discuss whether your most appropriate hairloss solution is a wig or some type of topper.
People with significant hairloss (typically those going through Chemo or Alopecia) will require a full wig whereas people with patches or thinning may require either a clip in or bonded topper. Which type of topper depends on how much hair is remaining as well as your lifestyle.
Will others know that I’m wearing a wig?
Tammy Lobato Wigs only stock the most realistic and natural looking wigs – the wigs that Tammy would be happy to wear herself, she refuses to stock the wigs that look like wigs.
Most of Tammy’s wigs are constructed with InvisiLace which provide the most realistic appearance creating a natural hairline and scalp effect not found in other wigs.
Are wigs uncomfortable?
Many wigs can be uncomfortable and unsecure, Tammy has endured many of them. Tammy’s SmartLace and Mono Top wigs are made with the highest construction methods deliberately to create comfort from the smooth and silky surface inside the cap.
The fine welded lace front will conform to the shape of your head allowing for maximum styling versatility and the most secure fit available.
Is there any finance available to buy a wig?
Yes we offer Buy Now Pay Later options including Afterpay, Zip Money and Humm to eligible clients to allow you to pay in installments after you have bought the product with interest free terms. Also we have our own interest free layby payment plan.
Am I able to layby human hair wigs?
Yes we provide layby for Human hair wigs and require 25% deposit.
What is your return/refund policy?
We are not required to provide a refund or replacement if you change your mind.But you can choose a refund or exchange if an item has a major problem. This is when the item:• has a problem that would have stopped someone from buying the item if they had known about it is unsafe is significantly different from the sample or description• doesn’t do what we said it would, or what you asked for and can’t be easily fixed. Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
In addition there is no refund of deposits for change of mind once orders have been placed.
Please keep your proof of purchase – e.g. your receipt. accc.gov.auconsumer.vic.gov.au
I've heard that synthetic wigs are better and easier to look after than human hair, is this true?
The answer to this question depends upon the age and the lifestyle of the client. Tammy Lobato is nearly 50 - for the last ten years she has been wearing human hair wigs and plans to continue. For her they are the closest thing to having her own hair - the human hair behaving like human hair. For younger clients as well as middle aged clients who are very attached to their own hair and its quality, human hair wigs will nearly always be best for them because of the quality of the fibre.
For clients over 70 of which many choose to wear their hair fairly short, synthetic wigs are perfect.
The main issue with synthetic wigs is the deterioration of quality of fibre that leads to frizzing and matting as a result of rubbing on your clothes or car seats etc. - therefore the shorter they are, the better they are maintained.
In terms of frequency of maintenance - we recommend that human hair wigs are washed and styled (blow waved and straightened) every 3 - 4 weeks if they are worn everyday and synthetics washed every month if worn everyday - no styling required unless it is a heat resistant synthetic wig.
So therefore in contrast to some information out there, human hair maintenance is actually less than what is required for biological hair.
What Our Clients Have to Say
In February 2021 I was diagnosed with aggressive breast cancer. Having had long hair all my adult life I was very anxious about loosing my hair with the upcoming chemotherapy regime that was planned for me. Fortunately my daughter had researched wigs and had suggested Tammy Lobato wigs in Heidelberg. I’m so glad that she found Tammy Lobato. My initial consult at Tammy’s was sympathetic, respectful reassuring and calming - despite it being a hugely traumatic period in my life. Before I began chemotherapy I was able to show Tammy what my hair was before beginning chemo treatment and I’m so glad I did this. Tammy matched my hair to my human hair wig perfectly! Going through chemo was difficult both physically and mentally and I felt that buying a human hair wig that was tailored for me actually made me feel like ‘me’ when I was feeling so unwell. Over the past 18 months I have visited Tammy a number of times to buy further wigs and to also have styling done. I always get alot of compliments about my wig and I always look like and feel like I’ve just been to the hairdresser! Revisiting Tammy’s salons both in Heidelberg & Narre Warren have always been positive experiences for me and coming from regional Victoria Tammy and her staff are always very mindful of travel and do their best to fit me in for appointments. I will always be very grateful to Tammy and her team for offering such a wonderful service at such a difficult stage in my life - Thank you.
Thank you Kerrie for your beautiful feedback, we value it immensely and are so thankful that you did select us for your realistic alternative hair. The team have always enjoyed looking after you and your wigs. We are so pleased that our wigs were able to help with restoring some dignity for you during a very undignified experience. xx
Kerrie from Bendigo - Thank you note
It's hard to find the words to describe how I feel about the team at Tammy Lobato..... They were all such a fantastic support from the moment I met them. Being diagnosed with Hodgkins Lymphoma was such a shock and losing my hair through chemo was awful. Tammy and the team gave me the confidence and ability to be able to continue working, to go to the supermarket and out for social occasions both during and after my treatment. Even the Nurses at Peter Mac couldn't believe it wasn't my real hair! They took the stress out of the maintenance away from me with regular washes and blow drys too. At the worst time, I met the best people and I'm forever grateful.
Cheryl we are all so thankful that you chose us - we understand just how important your wig was to retaining your dignity which actually helped you cope with your chemo journey and continue to participate 'normally'. Your very regular wash and blow drys really helped in keeping your wig so beautifully for the duration of your treatment and post treatment and we all loved having you with us xx
Cheryl Brown - Thank you note
What I thought was going to be a very emotional and perhaps teary experience turned out to be uplifting and empowering. After losing over half of my hair, husband and I visited Tammy to see what my options were. Tammy was very helpful with not only mine but my husbands 1000 questions, she listened to what I had in mind and ran with it with no judgment, but offing professional advice. The personalised and customised service was extremely impressive.
I strongly believe you get what you pay and in my opinion you can not skimp on something that has the potential to completely make or break your confidence.
Will definately be recommending and returning.
Thank you
Brit-toni - Thank you note
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