FAQs

F.A.Q.s

Some of our most frequently asked....

Iím feeling very overwhelmed and anxious at the thought of having to wear a wig or topper for my hairloss. What can I expect when I come to see you?

Firstly, know that everyone feels some level of anxiety coming to see us.  People say we allay that anxiety almost immediately, - we hope so.

Our consultation is often like a chat between friends - sharing information, often reserved for the very best of friends.

We discuss the reason for your hairloss - what you are currently experiencing and how you are feeling as a result.  We discuss the best way forward for you in relation to the individual solution that is right for you and then we try on a variety of products.

In amongst the chat,  we often have some tears and just as often we enjoy some laughter - most of the time our clients walk out relieved and positive that at last they know that there is a solution that is right for them.

Do I need to make an appointment & what is the fee for your consultation?

We provide an in depth, private consultation for you which generally takes around an hour.  We talk about your hairloss, your journey and explore alternative hair systems that are appropriate for your needs.

You can book a consultation through the website or by phoning.

The consultation fee is $100 and is refundable upon purchase of a wig or topper.

 

How much do wigs and toppers cost?

The investment you make will be dependant upon the best possible solution for your individual needs.

There are many variables such as your preference for human hair or synthetic, management and maintenance ability of each type of fibre, the size and type of base in the piece and sometimes length and density of hair are factors.

Synthetic wigs typically range from $300 to $800 and for human hair, between $2,000 and $6,000 for the most natural lace front with an average price of $3,000.

Synthetic toppers average around $400 and human hair toppers range between $900 - $3,500.

Will I need a Wig or a Topper?

During our consultation we will discuss whether your most appropriate hairloss solution is a wig or some type of topper.

People with significant hairloss (typically those going through Chemo or Alopecia) will require a full wig whereas people with patches or thinning may require either a clip in or bonded topper.  Which type of topper depends on how much hair is remaining as well as your lifestyle.

 

Will others know that Iím wearing a wig?

Tammy Lobato Wigs only stock the most realistic and natural looking wigs – the wigs that Tammy would be happy to wear herself, she refuses to stock the wigs that look like wigs.

Most of Tammy’s wigs are constructed with SmartLace which provide the most realistic appearance creating a natural hairline and scalp effect not found in other wigs.

Are wigs uncomfortable?

Many wigs can be uncomfortable and unsecure, Tammy has endured many of them. Tammy’s SmartLace and Mono Top wigs are made with the highest construction methods deliberately to create comfort from the smooth and silky surface inside the cap.

The fine welded lace front will conform to the shape of your head allowing for maximum styling versatility and the most secure fit available.

Is there any finance available to buy a wig?

Yes we offer Zip Money (a form of Afterpay) to eligible clients to allow you to pay in installments after you have bought the product with interest free terms.

Am I able to layby human hair wigs?

Yes we provide layby for Human hair wigs and require 25% deposit.

What is your return/refund policy?

We are not required to provide a refund or replacement if you change your mind.But you can choose a refund or exchange if an item has a major problem. This is when the item:• has a problem that would have stopped someone from buying the item if they had known about it is unsafe is significantly different from the sample or description• doesn’t do what we said it would, or what you asked for and can’t be easily fixed. Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

In addition there is no refund of deposits for change of mind once orders have been placed. 

Please keep your proof of purchase – e.g. your receipt.  accc.gov.auconsumer.vic.gov.au 

I've heard that synthetic wigs are better and easier to look after than human hair, is this true?

The answer to this question depends upon the age and the lifestyle of the client.  Tammy Lobato is nearly 50 - for the last ten years she has been wearing human hair wigs and plans to continue. For her they are the closest thing to having her own hair - the human hair behaving like human hair.  For younger clients as well as middle aged clients who are very attached to their own hair and its quality, human hair wigs will nearly always be best for them because of the quality of the fibre.

For clients over 70 of which many choose to wear their hair fairly short, synthetic wigs are perfect.

The main issue with synthetic wigs is the deterioration of quality of fibre that leads to frizzing and matting as a result of rubbing on your clothes or car seats etc. - therefore the shorter they are, the better they are maintained.

In terms of frequency of maintenance - we recommend that human hair wigs are washed and styled (blow waved and straightened) every 10 - 14 days if they are worn everyday and synthetics washed every two weeks if worn everyday - no styling required unless it is a heat resistant synthetic wig.

So therefore in contrast to some information out there, human hair maintenance is actually less than what is required for biological hair.

Testimonials from Our Valued Clients

Tammy cares as soon as you walk in the door and makes sure you are as comfortable as possible. The wigs she has are of highest quality and look amazing!! I felt so good trying the wigs on, and the girls treated me with the utmost respect and understanding.

Lauren - February 2019

It's a brilliant service that you offer, allowing people suffering from hair loss through illness to walk around with confidence. I know that my friend Jodi is extremely grateful. Just wonderful.

Susi - September 2017

Tammy is a kind, compassionate person who knows what she is talking about. Her own life experiences influence the business she runs; her wigs are beautiful and with her experience, she is able to match you to the right alternative hair. I will always be grateful for her kindness and professional advice.

Vicki - June 2019

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Brands we Work With

Fiji Water
Look Good, Feel Better
Jon Renau
Fallachi Hair
Peter Mac Centre for Cancer
Hair with Heart
Joico