Firstly, know that everyone feels some level of anxiety coming to see us.  People say we allay that anxiety almost immediately, - we hope so.

Our consultation is often like a chat between friends - sharing information, often reserved for the very best of friends.

We discuss the reason for your hairloss - what you are currently experiencing and how you are feeling as a result.  We discuss the best way forward for you in relation to the individual solution that is right for you and then we try on a variety of products.

In amongst the chat,  we often have some tears and just as often we enjoy some laughter - most of the time our clients walk out relieved and positive that at last they know that there is a solution that is right for them.

We provide an in depth, private consultation for you which generally takes around an hour.  We talk about your hairloss, your journey and explore alternative hair systems that are appropriate for your needs.

You can book a consultation through the website or by phoning.

Our consultation is currently complimentary.

The investment you make will be dependant upon the best possible solution for your individual needs.

There are many variables such as your preference for human hair or synthetic, management and maintenance ability of each type of fibre, the size and type of base in the piece and sometimes length and density of hair are factors.

Synthetic wigs and toppers typically average $700 and for human hair, the average cost of toppers is $2,500 and for wigs, $4,000.

For bonded systems we use human hair and prices depend on what is needed.

During our consultation we will discuss whether your most appropriate hairloss solution is a wig or some type of topper.

People with significant hairloss (typically those going through Chemo or Alopecia) will require a full wig whereas people with patches or thinning may require either a clip in or bonded topper.  Which type of topper depends on how much hair is remaining as well as your lifestyle.

Tammy Lobato Wigs only stock the most realistic and natural looking wigs – the wigs that Tammy would be happy to wear herself, she refuses to stock the wigs that look like wigs.

Most of Tammy’s wigs are constructed with InvisiLace which provide the most realistic appearance creating a natural hairline and scalp effect not found in other wigs.

Many wigs can be uncomfortable and unsecure, Tammy has endured many of them. Tammy’s SmartLace and Mono Top wigs are made with the highest construction methods deliberately to create comfort from the smooth and silky surface inside the cap.

The fine welded lace front will conform to the shape of your head allowing for maximum styling versatility and the most secure fit available.

Yes we offer Buy Now Pay Later options including Afterpay, Zip Money and Humm to eligible clients to allow you to pay in installments after you have bought the product with interest free terms. Also we have our own interest free layby payment plan.

Yes we provide layby for Human hair wigs and require 25% deposit.

1. General

We offer refunds, repairs and replacements in accordance with the Australian Consumer Law (ACL) and on the terms set out in this policy. 

Approval for return: Permission for return must be obtained within 7 business days from the date of receiving the goods.  Application for return must be addressed to the Customer Care team at info@tammylobatowigs.com.au  No authorization for returns will be granted after this 7-day period. Unauthorized returns will be refused and returned to the customer.

Original Condition: The product must be returned in its original condition, complete with all packaging materials,

Exclusions: Item that have been cut, coloured, customized, or altered in any manner are not eligible for return. Discontinued items are not eligible for return. Products that are returned and deemed ineligible for return will be sent back to the customer at customer’s expense.

Custom Orders: All purchases of custom orders are final and nonreturnable. Nonetheless, should you receive a damaged or defective product in the rare circumstances, we kindly ask you to contact us within 5 business days of receiving the item to commence the refund process following verification of the defect or damage.

If you require assistance with styling your wig or topper – please contact us, if you are not used to wearing them, you may benefit from our advice and assistance from our hairdressers.

2. The Australian Consumer Law

The ACL provides consumer guarantees which protect consumers when they buy products and services. Tammy Lobato Pty Ltd trading as Tammy Lobato Hair Replacement Services complies with the ACL. If there is any inconsistency between this policy and the ACL, then the ACL will prevail. Further information about the ACL and the consumer guarantees is available on the Australian Competition and Consumer Commission website.

If a product or service purchased from us has a major failure, then you may be entitled to a replacement, repair or refund.

If a failure with the product or service does not amount to a major failure, you may be entitled to have the product repaired or replaced, the service redelivered, or the cost refunded.

In the event that a product purchased fails to meet one or more consumer guarantees under the ACL, we shall bear any cost of shipping the returned product back to us, as well as any cost of shipping any repaired or replacement product.

3. Change of mind

We are unable to refund or return for change of mind due to 

a. Hygiene factors relating to the wearing of the wig, 

b. and/or that once the wig or topper has been worn it is possible that damage may have been caused

c. and/or because our hair replacement products have been created or customised for the individual client.

Therefore please ensure to select carefully.

4. Delivery

1. The delivery times made known to the Buyer are estimates only and the Seller is not liable for late delivery.
2. The Seller will not be liable for any loss, damage or delay occasioned to the Buyer or its customers arising from late delivery or late installation of the Goods.
3. The Seller may at its option deliver the Goods to the Buyer in any number of instalments unless there is an endorsement overleaf to the effect that the Buyer will not take delivery by instalments. 
4. If the Seller delivers any of the Goods by instalments, and any one of those instalments is defective for any reason:
   1. this does not constitute a repudiation of the contract of sale formed by these conditions; and 
   2. the defective instalment is a severable breach that gives rise only to a claim for compensation. 

In the event that the product ordered has been damaged during delivery through no fault of your own, please contact us as soon as possible.

Any damaged product must be returned unused and in the condition in which it was received, together with any packaging and other items received with the damaged product.

We will arrange to collect the damaged product and offer to replace it, or to refund you, provided that you have contacted us within 24 hours of delivery of the damaged product.

5. Response Time

1. Our utmost priority is to promptly address and resolve any requests for repairs, replacements, or refunds, subject to the manufacturer's guidelines and policies.
2. In the event that a repair is required, we will strive to process the request in a timely manner. If the repair process is expected to take a significant amount of time, we may provide clients with an interim replacement to ensure minimal disruption to their usage or enjoyment of the product.
3. We understand the importance of minimizing inconvenience to our clients during the resolution process. Therefore, if a replacement is deemed necessary, we will make every effort to expedite the replacement procedure, keeping in mind any constraints or requirements set forth by the manufacturer.
4. Please note that the availability of interim replacements and the processing times for repairs, replacements, may be subject to the availability of suitable alternatives and the nature of the specific product or service.
5. Our commitment to providing efficient resolution options is subject to the manufacturer's obligations and the terms and conditions set forth by them. We will make all reasonable efforts to communicate and coordinate with the manufacturer to facilitate a satisfactory outcome for our clients.

The answer to this question depends upon the age and the lifestyle of the client.  Tammy Lobato is nearly 50 - for the last ten years she has been wearing human hair wigs and plans to continue. For her they are the closest thing to having her own hair - the human hair behaving like human hair.  For younger clients as well as middle aged clients who are very attached to their own hair and its quality, human hair wigs will nearly always be best for them because of the quality of the fibre.

For clients over 70 of which many choose to wear their hair fairly short, synthetic wigs are perfect.

The main issue with synthetic wigs is the deterioration of quality of fibre that leads to frizzing and matting as a result of rubbing on your clothes or car seats etc. - therefore the shorter they are, the better they are maintained.

In terms of frequency of maintenance - we recommend that human hair wigs are washed and styled (blow waved and straightened) every 3 - 4 weeks if they are worn everyday and synthetics washed every month if worn everyday - no styling required unless it is a heat resistant synthetic wig.

So therefore in contrast to some information out there, human hair maintenance is actually less than what is required for biological hair.