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F.A.Q.s

Some of our most frequently asked....

Iím feeling very overwhelmed and anxious at the thought of having to wear a wig or topper for my hairloss. What can I expect when I come to see you?

Firstly, know that everyone feels some level of anxiety coming to see us.  People say we allay that anxiety almost immediately, - we hope so.

Our consultation is often like a chat between friends - sharing information, often reserved for the very best of friends.

We discuss the reason for your hairloss - what you are currently experiencing and how you are feeling as a result.  We discuss the best way forward for you in relation to the individual solution that is right for you and then we try on a variety of products.

In amongst the chat,  we often have some tears and just as often we enjoy some laughter - most of the time our clients walk out relieved and positive that at last they know that there is a solution that is right for them.

Do I need to make an appointment & what is the fee for your consultation?

We provide an in depth, private consultation for you which generally takes around an hour.  We talk about your hairloss, your journey and explore alternative hair systems that are appropriate for your needs.

You can book a consultation through the website or by phoning.

The consultation fee is $100 and is refundable upon purchase of a wig or topper.

 

How much do wigs and toppers cost?

The investment you make will be dependant upon the best possible solution for your individual needs.

There are many variables such as your preference for human hair or synthetic, management and maintenance ability of each type of fibre, the size and type of base in the piece and sometimes length and density of hair are factors.

Synthetic wigs typically range from $300 to $800 and for human hair, between $2,000 and $6,000 for the most natural lace front with an average price of $3,000.

Synthetic toppers average around $400 and human hair toppers range between $900 - $3,500.

Will I need a Wig or a Topper?

During our consultation we will discuss whether your most appropriate hairloss solution is a wig or some type of topper.

People with significant hairloss (typically those going through Chemo or Alopecia) will require a full wig whereas people with patches or thinning may require either a clip in or bonded topper.  Which type of topper depends on how much hair is remaining as well as your lifestyle.

 

Will others know that Iím wearing a wig?

Tammy Lobato Wigs only stock the most realistic and natural looking wigs – the wigs that Tammy would be happy to wear herself, she refuses to stock the wigs that look like wigs.

Most of Tammy’s wigs are constructed with SmartLace which provide the most realistic appearance creating a natural hairline and scalp effect not found in other wigs.

Are wigs uncomfortable?

Many wigs can be uncomfortable and unsecure, Tammy has endured many of them. Tammy’s SmartLace and Mono Top wigs are made with the highest construction methods deliberately to create comfort from the smooth and silky surface inside the cap.

The fine welded lace front will conform to the shape of your head allowing for maximum styling versatility and the most secure fit available.

Is there any finance available to buy a wig?

Yes we offer Zip Money (a form of Afterpay) to eligible clients to allow you to pay in installments after you have bought the product with interest free terms.

Am I able to layby human hair wigs?

Yes we provide layby for Human hair wigs and require 25% deposit.

What is your return/refund policy?

We are not required to provide a refund or replacement if you change your mind.But you can choose a refund or exchange if an item has a major problem. This is when the item:• has a problem that would have stopped someone from buying the item if they had known about it is unsafe is significantly different from the sample or description• doesn’t do what we said it would, or what you asked for and can’t be easily fixed. Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

In addition there is no refund of deposits for change of mind once orders have been placed. 

Please keep your proof of purchase – e.g. your receipt.  accc.gov.auconsumer.vic.gov.au 

I've heard that synthetic wigs are better and easier to look after than human hair, is this true?

The answer to this question depends upon the age and the lifestyle of the client.  Tammy Lobato is nearly 50 - for the last ten years she has been wearing human hair wigs and plans to continue. For her they are the closest thing to having her own hair - the human hair behaving like human hair.  For younger clients as well as middle aged clients who are very attached to their own hair and its quality, human hair wigs will nearly always be best for them because of the quality of the fibre.

For clients over 70 of which many choose to wear their hair fairly short, synthetic wigs are perfect.

The main issue with synthetic wigs is the deterioration of quality of fibre that leads to frizzing and matting as a result of rubbing on your clothes or car seats etc. - therefore the shorter they are, the better they are maintained.

In terms of frequency of maintenance - we recommend that human hair wigs are washed and styled (blow waved and straightened) every 10 - 14 days if they are worn everyday and synthetics washed every two weeks if worn everyday - no styling required unless it is a heat resistant synthetic wig.

So therefore in contrast to some information out there, human hair maintenance is actually less than what is required for biological hair.

Talk to us about your hair replacement needs.
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What Our Clients Have to Say

I just wanted to say a huge "thank you" to Tammy for the empowering experience and exceptional support my husband and I received when attending her bespoke salon. Tammy is gentle, caring, understanding and has first hand experience, which are just a few of the traits that make her service exceptional. With great attention to detail, a great ear to listen to and facilitating a purchase within your budget. Tammy was able to help me find what was not only a gorgeous wig, but was able to help me feel better about myself and feeling more comfortable about wearing not just a wig, but my new hair. She ensured that I knew how to care for my wig to get the most out of it and is available for ongoing support…. I wouldn't go anywhere else and I would highly recommend to others to not go anywhere else either… Thanks Tammy xx

Kellie - Thank you note

What I thought was going to be a very emotional and perhaps teary experience turned out to be uplifting and empowering. After losing over half of my hair, husband and I visited Tammy to see what my options were. Tammy was very helpful with not only mine but my husbands 1000 questions, she listened to what I had in mind and ran with it with no judgment, but offing professional advice. The personalised and customised service was extremely impressive.
I strongly believe you get what you pay and in my opinion you can not skimp on something that has the potential to completely make or break your confidence.

Will definately be recommending and returning.
Thank you

Brit-toni - Thank you note

Thought we would share with you feedback from one of our clients who wears a Bonded Wig. Rachel has been wearing our wigs since she developed complete hairloss from Alopecia a few years ago. What she missed most was not being able to have hair on to go to bed, to shower and to swim. So we decided together that she would be a great candidate for a Bonded Wig - using medical grade adhesive to provide semi permanent hair that stays on 24 hours per day. We think Rachel is a bit happy about it 😉

"I just wanted to let you know how happy I am with my hair bonding. I would highly suggest this to anybody in the same situation as me. I never thought I would get a sense of being back to my normal self with my hairloss but this has made that happen. The ability to sleep and shower in it without taking it off makes me fee like I just have my own hair back and has made me feel much more confident once again. Whoever thought I'd wake up with bed hair again haha or be able to stick it up in a 'mummy bun'. Please tell Elvira a huge thank you from me and thank you to you and Tammy Mc for working with me, listening to me and just being patient! All you ladies are superheroes."

Thank you Rachel for sharing this so that others learn about other options for their hairloss. We are so happy for you. ❤️❤️❤️

Rachel - Rachel's experience with Bonded Wigs

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Brands we Work With

Hair with Heart
Fiji Water
Joico
Look Good, Feel Better
Jon Renau
Fallachi Hair
Peter Mac Centre for Cancer